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After Sales Coordinator

2 months ago

Southampton, Southampton, United Kingdom Oyster Yachts Limited Full time
Job Title: After Sales

About the Role

We are seeking a highly organized and customer-focused individual to join our After Sales Team at Oyster Yachts Limited. As an After Sales Coordinator, you will play a crucial role in ensuring the delivery of spare parts, provision of technical support, and administration of customer queries.

Key Responsibilities

  • Manage and respond to incoming enquiries from existing Oyster Yachts owners for spare parts, technical support, and general guidance.
  • Create purchase orders, sales orders, invoices, and handle payment transactions accurately.
  • Pack boat parts and organize shipping for worldwide destinations.
  • Provide support to the Oyster World Rally team and participants by ordering necessary parts.
  • Order spare parts for new boats and deliver them in time for handover to clients.
  • Manage and maintain excellent working relationships with Oyster Yachts owners, skippers, and suppliers.
  • Assist with main line switchboard duties.

Events Support

  • Administrative and logistics support for Oyster Yachts events.
  • Handle owner event communications, including collation of event information and event invoicing.
  • Assist in creating event booking forms and invitations.
  • Place merchandise orders and book travel and accommodation.
  • Coordinate lunch at regattas and organize shipments.

Requirements

  • Familiarity with purchase order and invoice processes.
  • Knowledge of International shipping and postage.
  • Yacht/Marine related production/sailing knowledge.
  • Competent user of Microsoft Office, Outlook, Teams, Word, and basic Excel skills.
  • Strong customer services skills, particularly telephone support and email responses.
  • Excellent verbal and written communication skills.
  • Planning and organizing skills.

What We Offer

We offer a competitive salary and benefits package, as well as opportunities for professional growth and development in a dynamic and fast-paced environment.