Hospitality Service Associate

3 days ago


London, Greater London, United Kingdom Royal Lancaster London Hotel Full time

Servicing Excellence at the Heart of London

We are seeking a diligent Hospitality Service Associate to join our vibrant Food and Beverage Department at the Royal Lancaster London Hotel.

About the Role:

This is an exciting opportunity to contribute to delivering exceptional service experiences for our esteemed guests. As a Hospitality Service Associate, you will be part of a dynamic team that strives for consistency in delivering memorable moments and five-star service.

Main Responsibilities:

  • Provide attentive and courteous service, ensuring guest satisfaction throughout their dining experience.
  • Assist with clearing tables, re-setting, taking orders, serving food and drinks, polishing equipment, and maintaining buffet standards.
  • Monitor food and beverage quality to maintain consistently high standards.
  • Maintain accurate records, process payments according to hotel policies, and report any issues or compliments to supervisors or managers.
  • Flexibility to work varied shifts based on business needs and your availability.

Benefits Package:

As a valued member of our team, you will enjoy a range of benefits including competitive salary (£11.67 per hour + service charge), pension scheme with company contributions, and comprehensive employee assistance program. Additionally, you will receive complimentary laundry services, free meals while on duty, and opportunities for career growth within our award-winning hotel.

About Us:

The Royal Lancaster London Hotel is recognized as one of the happiest hotels in London, holding numerous accolades such as Best Employer for 2021, Earth Check Silver Certified, and 2 rosettes. Our commitment to excellence and dedication to creating unforgettable experiences for our guests make us a preferred choice for hospitality professionals seeking a rewarding career.



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