Customer Experience Director

3 days ago


Bicester, Oxfordshire, United Kingdom Canada Goose Full time
Assistant Store Manager Role at Canada Goose

We are seeking an experienced Assistant Store Manager to join our team in a leadership capacity. As a key member of the store leadership team, you will be responsible for creating engaging customer experiences, developing talent, and driving business results. If you have a passion for luxury retail and a proven track record of success, we encourage you to apply.

Key Responsibilities:
  • Lead a team of Brand Ambassadors to deliver exceptional customer experiences and meet sales targets.
  • Develop and implement strategies to improve operational efficiency, reduce costs, and enhance guest satisfaction.
  • Mentor and coach team members to enhance their skills and knowledge, promoting career advancement opportunities.
  • Partner with the Store Manager to develop and implement sales strategies, marketing campaigns, and visual merchandising initiatives.

Requirements:
  • 2+ years of retail management experience, preferably in a luxury environment.
  • Proven track record of achieving sales targets and improving customer satisfaction.
  • Excellent communication and interpersonal skills, with the ability to lead and motivate teams.
  • Familiarity with customer relationship management (CRM) software and analytical tools.

Benefits:
  • Estimated annual salary: $65,000 - $85,000.
  • Ongoing training and development opportunities to enhance your skills and career prospects.
  • A dynamic and supportive work environment that values diversity, equity, and inclusion.
  • A comprehensive benefits package, including medical, dental, and vision coverage.


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