Customer Service Representative

3 days ago


Leicester, Leicester, United Kingdom Culina Group Full time

As a Front Desk Coordinator at Culina Group, you will play a critical role in ensuring the smooth operation of our logistics business. You will be responsible for managing driver calls, escalating any delays, and monitoring consignments to prevent service disruptions.

Responsibilities and Expectations

The successful candidate will have excellent communication skills and be able to work effectively in a fast-paced environment. Key responsibilities include:

  • Managing driver calls and escalating any delays to Planning.
  • Monitoring consignments and escalating any potential service risks to the appropriate teams.
  • Tracking and reporting on Hypercare activity throughout the shift.
  • Ensuring accurate reporting and escalating any At Risk consignments.
  • Monitoring trailer types within the PepsiCo network and escalating where necessary.
  • Completing end of shift checks as required.

What We Offer:

  • Salary: £27,316 per annum (estimated based on industry standards).
  • Benefits:
    • Annual Leave: 20 Days inclusive of Bank Holidays.
    • Pension: A great contribution of 5% employee and 3% employer contribution.
    • Wellness: Via our Employee Assistance Programme, we offer immediate access to a confidential telephone counselling and legal information service that operates 24 hours a day, 365 days a year.
    • Eye Care Vouchers: Substantial savings with free eye tests and discounts on prescription glasses.
    • Reward & Recognition: Special recognition, referral bonuses, and long service awards.
    • Everyday Discounts: Over 50 retailer discounts for everyday savings.

We pride ourselves on being an inclusive and diverse organisation, committed to employee development and recognising success for hard working performers.



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