Lettings Administrator

4 weeks ago


Gillingham, Kent, United Kingdom Haven Holidays Full time
Lettings Administrator Role

We are seeking a highly competent Lettings Administrator to join our Holiday Home Revenue Team at Haven Holidays. As a key member of our team, you will be responsible for supporting the Head of Holiday Home Revenue in delivering our Letting Owner promises.

Key Responsibilities:

  • Effectively manage Letting Owner touch points to ensure consistent delivery of our promises.
  • Confidently handle Letting Owner concerns, resolving problems and demonstrating empathy and understanding.
  • Maintain an effective relationship with the Park Experience Team, ensuring they are updated on sales and service KPIs.
  • Seek out and act upon regular Owner feedback to improve the Lettings Owner experience.
  • Influence the General Manager and other Heads of Department to implement action plans addressing shortfalls or opportunities in Owner experience.
  • Complete relevant administrative tasks, including safety compliance checks and legislative compliance checks.

What We Offer:

  • Free use of our Leisure Facilities, including swimming pool.
  • Up to 50% discount off food on Park and 20% discount in our shops.
  • Opportunity to use our Corporate Box at the O2 Arena.
  • Fantastic Discounts with many national Brands & Retailers.
  • 20% Discount to you, your family & friends across Haven & Warner Leisure Hotels.
  • Reward & Recognition Schemes.
  • Training and development opportunities, including fully funded qualifications.
  • Fantastic Health, Mind & Money Support Programme.
  • Enhanced family-friendly policies and pay.*

Requirements:

  • Highly competent and confident in computer and IT systems.
  • Previous administrative experience in a sales and letting environment is an advantage.
  • Able to present information confidently at all levels.

About Us:

We are part of the award-winning Bourne Leisure family, which includes Haven & Warner Hotels. We have 9,000 fantastic team members and 39 beautiful seaside locations, with our HQ based in Hemel Hempstead.

What's it like to work with us?

Working with us is defined by our exceptional people and teams. At Haven, we take pride in our Breath of Fresh Air culture, which focuses on valuing and supporting every team member. We prioritize openness and transparency in our interactions, allowing our team members to be their authentic selves.

Working Hours:

Our Lettings Administrator working hours are usually 45 hours per week over 5 days, which may include evenings and weekends.

How to Apply:

If you would like to apply for this role, click the link below. We will ask you a few questions, which may take around 5 minutes, then click submit, and one of our team will be in touch.



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