Community Development Coordinator

2 days ago


Middlesbrough, Middlesbrough, United Kingdom CV-Library Full time

Job Summary

The Assistant Neighbourhood Officer is a key role within our team, responsible for delivering exceptional customer service and supporting the delivery of outstanding services to customers in our neighbourhoods and communities. As an ambassador for CV-Library, you will play a crucial part in achieving continuous improvement in operational performance.

Key Responsibilities

  • Assist in the delivery of excellent services that demonstrate the local authorities' values and make a real difference to customers' lives.
  • Work closely with the Neighbourhood Officer to ensure services are customer-focused, responsive to local needs, and aligned with policies and procedures.
  • Support the Neighbourhood Officer in engaging with the wider community and relevant community groups to benefit customers in our neighbourhoods.
  • Help improve communities where our customers live, upholding promises made in the Better Place to Live Action Plan.
  • Establish and maintain effective partnerships with stakeholders, such as police, local authority, and customers, demonstrating a professional approach at all times.
  • Work proactively with the Neighbourhood Officer to recruit and support the Customer Liaison Committee in scrutinising performance and delivery of services provided to customers.
  • Deliver improvements identified in customer satisfaction and neighbourhood surveys.
  • Provide support for periodic visits to customers in 'managed for others' contracts, supporting the Neighbourhood Officer to deliver management contract terms.
  • Meet budgets set and demonstrate clear financial awareness, working with the Neighbourhood Team.
  • Ensure the computerised housing management system is regularly, timely, and accurately updated following interactions with customers.
  • Assist in producing accurate and timely information on performance KPIs.

Requirements and Qualifications

We are looking for a highly motivated individual who possesses excellent communication skills, a strong work ethic, and a passion for delivering exceptional customer service. A degree or equivalent experience in a related field would be advantageous. The successful candidate will have a proven track record of working effectively in a team environment and be able to demonstrate a clear understanding of the importance of community engagement.



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