Field Service Technician
2 months ago
Job Summary
Global Draw Limited is seeking a skilled Field Service Technician to join our team. As a Field Service Technician, you will be responsible for installing, maintaining, and repairing gaming equipment at customer sites.
Key Responsibilities
- Install new gaming equipment at customer premises, ensuring high-quality standards are met.
- Supervise the removal of equipment from customer sites, ensuring a smooth and efficient process.
- Foster strong relationships with customers, providing excellent customer service and support.
- Conduct regular site visits and maintenance tasks as directed by the Line Manager.
- Log and address customer concerns, incidents, and feedback in a timely and professional manner.
Requirements
- Passion for technology and ability to quickly learn and adapt to new systems.
- Strong customer service skills with clear and confident communication abilities.
- Exceptional time management skills and a goal-oriented approach to work.
- Possession of a full UK driving license.
- Relevant qualifications will be considered; limited experience may be acceptable.
- Ideal candidate will have previous experience in a technical role, particularly within the gaming/electronics or IT sector.
Working Conditions
This role requires travel within the designated geography, with occasional travel to other areas for coverage. A commitment of 40 hours per week is expected, following a rolling 5 days out of 7 days working pattern. Global Draw Limited provides a company van, mobile phone, tablet, and all necessary equipment.
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