Field Service Technician

2 months ago

Bradford, Bradford, United Kingdom Global Draw Limited Full time

Job Summary

Global Draw Limited is seeking a skilled Field Service Technician to join our team. As a Field Service Technician, you will be responsible for installing, maintaining, and repairing gaming equipment at customer sites.

Key Responsibilities

  • Install new gaming equipment at customer premises, ensuring high-quality standards are met.
  • Supervise the removal of equipment from customer sites, ensuring a smooth and efficient process.
  • Foster strong relationships with customers, providing excellent customer service and support.
  • Conduct regular site visits and maintenance tasks as directed by the Line Manager.
  • Log and address customer concerns, incidents, and feedback in a timely and professional manner.

Requirements

  • Passion for technology and ability to quickly learn and adapt to new systems.
  • Strong customer service skills with clear and confident communication abilities.
  • Exceptional time management skills and a goal-oriented approach to work.
  • Possession of a full UK driving license.
  • Relevant qualifications will be considered; limited experience may be acceptable.
  • Ideal candidate will have previous experience in a technical role, particularly within the gaming/electronics or IT sector.

Working Conditions

This role requires travel within the designated geography, with occasional travel to other areas for coverage. A commitment of 40 hours per week is expected, following a rolling 5 days out of 7 days working pattern. Global Draw Limited provides a company van, mobile phone, tablet, and all necessary equipment.

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