Knowledge Management Specialist

2 weeks ago


Glasgow, Glasgow City, United Kingdom Sanderson Recruitment Plc Full time

Job Title: Knowledge Management Specialist

About Us:

Sanderson Recruitment Plc is a leading recruitment agency that specializes in IT roles. We are currently looking for an experienced Knowledge Management Specialist to join our team.

Job Description:

We are seeking a highly skilled Knowledge Management Specialist to implement ITIL-aligned problem and knowledge management processes. The successful candidate will have significant experience in ITIL Problem Management and Knowledge Management roles within an ITIL focused support environment.

Key Responsibilities:

  • Implement ITIL-aligned problem and knowledge management processes, developing strategies and embedding them into daily IT operations.
  • Analyse incident data to identify trends, resolve root causes, and prevent recurring issues.
  • Lead and manage the team, handling recruitment, development, performance management, and fostering staff well-being.
  • Promote engagement with problem and knowledge management, influencing stakeholders to adopt improved practices.
  • Build relationships with key stakeholders to align problem management activities with strategic goals.
  • Create and maintain a knowledge management framework and repository, ensuring accessible, accurate, and up-to-date resources.
  • Design and deliver tailored training programs to support effective technology adoption.
  • Collaborate across IT to prioritise issues and track KPIs to measure problem and knowledge management success.
  • Provide training and guidance on best practices for problem and knowledge management.
  • Stay updated on industry advancements and promote continuous learning within IT Services.

Benefits:

  • A very generous holiday package (30 days and rising with service)
  • A very generous pension contribution
  • Ongoing training and development opportunities

Estimated Salary: £60,000 - £80,000 per annum, depending on experience



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