Knowledge Management Specialist
2 weeks ago
Job Title: Knowledge Management Specialist
About Us:
Sanderson Recruitment Plc is a leading recruitment agency that specializes in IT roles. We are currently looking for an experienced Knowledge Management Specialist to join our team.
Job Description:
We are seeking a highly skilled Knowledge Management Specialist to implement ITIL-aligned problem and knowledge management processes. The successful candidate will have significant experience in ITIL Problem Management and Knowledge Management roles within an ITIL focused support environment.
Key Responsibilities:
- Implement ITIL-aligned problem and knowledge management processes, developing strategies and embedding them into daily IT operations.
- Analyse incident data to identify trends, resolve root causes, and prevent recurring issues.
- Lead and manage the team, handling recruitment, development, performance management, and fostering staff well-being.
- Promote engagement with problem and knowledge management, influencing stakeholders to adopt improved practices.
- Build relationships with key stakeholders to align problem management activities with strategic goals.
- Create and maintain a knowledge management framework and repository, ensuring accessible, accurate, and up-to-date resources.
- Design and deliver tailored training programs to support effective technology adoption.
- Collaborate across IT to prioritise issues and track KPIs to measure problem and knowledge management success.
- Provide training and guidance on best practices for problem and knowledge management.
- Stay updated on industry advancements and promote continuous learning within IT Services.
Benefits:
- A very generous holiday package (30 days and rising with service)
- A very generous pension contribution
- Ongoing training and development opportunities
Estimated Salary: £60,000 - £80,000 per annum, depending on experience
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