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  • Bury St, Suffolk, United Kingdom Spicerhaart Full time

    Key Responsibilities:The successful Senior Branch Manager will be responsible for leading a team in delivering exceptional service to landlords and tenants in the lettings market. This will involve coaching the team to achieve key performance indicators (KPIs), monitoring and assessing individual team member performance, and encouraging team development and...

Senior Branch Manager

2 months ago


Bury St, Suffolk, United Kingdom Spicerhaart Full time

Overview

Spicerhaart, a leading independent property services group, is seeking an experienced Lettings Branch Manager to lead our team in delivering exceptional service to landlords and tenants. As a key member of our management team, you will be responsible for driving business growth, managing a high-performing team, and ensuring compliance with regulatory requirements.

Key Responsibilities

  • Lead daily meetings with the Lettings team to discuss sales strategies and performance metrics
  • Coach and develop team members to achieve key performance indicators (KPIs)
  • Monitor and assess individual team member performance, including conducting regular one-to-one meetings
  • Encourage team development and progression, identifying opportunities for growth and training
  • Focus on generating new and repeat business through effective sales and marketing strategies
  • Develop and maintain strong relationships with landlords and tenants, ensuring excellent customer service
  • Liaise with tenants to arrange property viewings and negotiate offers
  • Ensure the business is risk-averse and compliant with regulatory requirements

Requirements

  • Full UK driving license for a manual vehicle
  • Minimum of 2 years' experience in residential lettings at a senior negotiator position or higher
  • Ability to work well with others to create a positive team culture
  • Effective communication and interpersonal skills
  • Ability to create and implement business plans relevant to the branch
  • Strong understanding of current legislation related to residential lettings
  • Ability to manage time-sensitive and high-volume workloads
  • Reputation for delivering outstanding customer service
  • Ability to work independently and as part of a team
  • Good telephone manner and strong IT skills
  • Attention to detail

What We Offer

  • Competitive salary and uncapped commission scheme
  • Elite bonus scheme and company car or monthly car allowance
  • Fully-funded training course leading to a Level 3 Award in Property and Housing Management
  • Career progression opportunities within Spicerhaart