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Senior Branch Manager

1 month ago

Bury St, Suffolk, United Kingdom Spicerhaart Full time

Overview

As a Lettings Branch Manager at Spicerhaart, you will lead a team in delivering exceptional service to both landlords and tenants. Your role will involve coaching the team to achieve key performance indicators, monitoring and assessing individual team member performance, and encouraging team development and progression.

Key Responsibilities

  • Leading daily meetings with the Lettings team
  • Coaching the team to achieve KPIs
  • Monitoring and assessing individual team member performance
  • Encouraging team development and progression
  • Strong focus on generating new and repeat business
  • Developing and maintaining strong relationships with Landlords and Tenants
  • Liaising with Tenants and arranging property viewings in line with their needs
  • Negotiating offers and agreeing new tenancies
  • Ensuring the business is risk-averse and following the highest compliance standards for all regulatory bodies.

Requirements

  • Full UK Driving Licence for a manual vehicle
  • Minimum of 2 years' experience within residential lettings at a Senior Negotiator position or higher
  • Works well with others to create a team spirit and an enjoyable working environment.
  • Demonstrates an ability to communicate effectively with and create trusting relationships with customers, suppliers, communities and each other
  • The ability to create and action business plans relevant to your branch
  • The ability to monitor and assess performance of local competitors
  • A strong understanding of current legislation related to Residential Lettings
  • Ability to manage time sensitive and high volume workloads
  • A reputation for delivering outstanding customer service
  • Ability to work under own initiative
  • Good telephone manner
  • Strong IT skills (Basic Microsoft Packages)
  • Attention to detail

The Finer Details

We are currently conducting some interviews using video software. To be eligible to proceed in our recruitment process, you will need:

  • Full UK Driving Licence
  • Legal entitlement to live and work in the UK (in accordance with the Immigration Asylum and Nationality Act 2006)
  • We'll need evidence of your right to work in the UK, in the form of: Passport/Birth Certificate

We will also need

  • Proof of Address
  • National Insurance
  • Drivers Licence Check