Customer Service Representative
2 weeks ago
Red Sky Personnel is seeking a highly skilled Customer Service Representative to join our team at London Oxford Airport. As a key member of our operations team, you will be responsible for providing exceptional customer service and operational support to crews and passengers.
Main Responsibilities:
- Receive and greet all visitors, passengers, and crew upon arrival at the airport terminal
- Monitor computer systems to ensure customer requests are prioritized and dealt with promptly
- Input actual flight data accurately on AFIDS and liaise with relevant sections regarding significant changes to the planned flying program
- Meet inbound flights with passengers, assist with luggage, and carry out escort duties as required
- Attend to passengers and crew in the terminal lounges, ensuring refreshments are provided
- Prepare departure packs for outgoing crews
- Ensure the terminal facilities are presentable at all times, refreshment machines are functioning, and additional supplies are adequately stocked
- Book meeting rooms and refreshments if requested
- Ensure security are given advance notification of all visitors expected at the terminal
- Ensure vehicle permits are provided and recorded into the ANPR where necessary
- Perform Check-In duties for scheduled airline flights
- Maintain knowledge of all relevant legislation and regulations as directed by DfT, CAA, and UKBA
- Prepare all documentation in compliance with DfT, IATA, CAA, and airline requirements
- Assist with airport emergency procedures as per the Aerodrome Manual
- Carry out opening/closing procedures depending on rostered shift pattern
- Process and file flight paperwork efficiently and promptly
- Arrange and record ancillary services as requested by crews and/or passengers
- Use Pegasus to generate all invoices or purchase orders
- Check and approve supplier invoices, and liaise with customers regarding late payments as necessary
- Carry out all PET immigration handling, and any associated paperwork
- Provide accurate aircraft charter quotations
- Accurately process and file flight plans as required
- Maintain airport information for visiting aircraft
- Maintain/disseminate all airport weather warnings
- Assist/Liaise with the UK Border Force, advising them of all (GAR) overseas movements
- Raise and action GARS when required
- Process all handling requests - including booking aircraft in and out with Air Traffic Control
- Liaise with Ground Handling for information positioning of aircraft on the airfield, refuelling & related services
- Arrange and monitor all relevant flights for NASP/Screening
- Action any changes to the airport fire category, and notify relevant sections
- Raise invoices and process payments for landing fees, fuel, and any additional services
- File all airport NOTAMs as requested
- Monitor aircraft arrival and departure bookings to ensure maximum time is allowed for sufficient ground handling/customer service assistance
- Control access to the airfield from the terminal building
- Any other tasks as reasonably required by the SMT
What We Offer:
- £25,000pa
- X1.5 overtime rates
- Tailored uniform
- 4 on 2 off shifts
About Us:
Red Sky Personnel is a leading provider of personnel services at London Oxford Airport. We are committed to delivering exceptional customer service and operational support to our clients and customers.
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