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Reservations Team Leader

2 months ago

Dorking, United Kingdom Mercure Box Hill Burford Bridge Hotel Full time

Are you ready to take on a pivotal role in our hotel operations?

At Mercure Box Hill Burford Bridge Hotel, we value our employees and offer a range of benefits:

  • Cash incentives for successful referrals, ranging from £250 to £1000 - T&Cs apply
  • Recognition for long service with cash bonuses and complimentary overnight stays after two years

As a member of our team, you will enjoy:

  • Complimentary meals during your shifts
  • Incentives based on sales performance
  • Access to discounted or complimentary leisure facilities
  • Free parking at the hotel (where applicable)
  • Discounted rates for hotel stays, and potential for complimentary stays as part of our rewards program
  • Opportunities for personal development within our hotel brand
  • Fully funded apprenticeship programs (T&Cs apply)
  • Annual holiday entitlements, including bank holidays
  • Option to purchase additional holiday time
  • Pension enrollment

Do you possess the following qualities?

  • A passion for learning and growth
  • A positive demeanor that brings joy to our guests
  • A friendly and caring approach
  • A collaborative spirit, thriving in a team environment
  • A strong work ethic and ambition
  • Autonomy and a proactive attitude that aligns with our company values
  • Excellent communication skills and grooming standards
  • Flexibility to work mornings, evenings, and weekends
  • A commitment to delivering outstanding customer experiences

The Role:

  • As the Reservations Supervisor, you will demonstrate strong managerial skills
  • Oversee and support daily operations of reservations and event sales
  • Maximize revenue opportunities within the department
  • Analyze business plans, identify gaps, and implement strategies to enhance capacity and meet targets
  • Contribute to the hotel's sales strategy and ensure compliance
  • Stay informed about the competitive landscape and implement strategies to maintain market leadership
  • Conduct regular checks on bookings to ensure accuracy
  • Foster a culture of high standards in customer service and sales techniques
  • Develop and mentor team members for career advancement
  • Organize promotional activities for the hotel
  • Exhibit strong leadership to motivate and coach the team towards high performance
  • Utilize analytical skills to interpret business indicators and market trends
  • Possess strong organizational skills and proficiency in hotel property management systems

Join us in creating memorable experiences for our guests while advancing your career in hospitality.