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Parts Advisor
2 months ago
About Us
TrustFord is a leading automotive dealership in Europe, part of the renowned Ford Motor Company. With a rich history and a bright future, we're proud to be a part of the Ford family.
Our Team
We're a dynamic team of professionals who share a passion for the automotive industry. We're committed to delivering exceptional customer service and driving business success.
The Role
We're seeking a skilled Parts Advisor to join our team at our PartsPlus Distribution Centre. As a key member of our team, you'll be responsible for receiving and processing telephone and internet orders, managing customer accounts, and collaborating with other departments to ensure seamless operations.
Key Responsibilities
- Order Processing: Receive and process telephone and internet orders in a timely and accurate manner.
- Customer Service: Provide exceptional customer service, responding to customer inquiries and resolving issues promptly.
- Inventory Management: Manage inventory levels, ensuring accurate stock levels and efficient order fulfillment.
- Team Collaboration: Work closely with other departments to maintain smooth operations and achieve business objectives.
Requirements
- Automotive Industry Knowledge: Have a strong understanding of the automotive industry and its trends.
- Excellent Communication Skills: Possess excellent communication skills, both written and verbal.
- Customer Service Experience: Have experience in a customer-facing role, with a proven track record of delivering exceptional customer service.
- Technical Skills: Be proficient in Microsoft Office Suite, including Excel, Word, and Outlook.
- Team Player: Be a team player, with a strong ability to work collaboratively with others.
What We Offer
- Competitive Salary: A competitive salary package, reflecting your skills and experience.
- Industry-Leading Benefits: Access to industry-leading benefits, including a pension scheme, life assurance, and a range of other perks.
- Professional Development: Opportunities for professional development and career growth, within a dynamic and supportive team.
