Parts Advisor

1 day ago


Witney, Oxfordshire, United Kingdom Autoparts & Diagnostics Limited Full time

About the Role:

We are seeking an experienced Parts Advisor to join our team at Autoparts & Diagnostics Limited. As a key member of our motor trade team, you will be responsible for providing exceptional customer service, identifying and dispatching correct parts, and working closely with colleagues to exceed customer expectations.

Key Responsibilities:

  • Work independently and as part of a team to achieve sales and customer service targets.
  • Provide excellent customer service over the phone and face-to-face, responding to customer queries and orders in a timely and professional manner.
  • Identify and dispatch correct parts to internal and external customers, ensuring accuracy and efficiency.
  • Liaise with colleagues to ensure seamless communication and collaboration, resulting in exceptional customer experiences.
  • Key Tasks:
    • Handling customer queries and orders at the front counter, providing solutions and resolving issues promptly.
    • Answering inbound calls and serving retail and trade customers, offering expert advice and guidance.
    • Building long-term relationships with local customers, fostering trust and loyalty.
    • Actively promoting offers and customer incentives, driving sales and revenue growth.
    • Accurately picking and packing parts for delivery or collection, ensuring timely and efficient processing.
    • Processing customer orders in our MAM system, maintaining accuracy and attention to detail.
    • Handling payments, both in person and over the phone, ensuring secure and efficient transactions.
    • Managing customer returns for collection and/or processing, resolving issues and maintaining customer satisfaction.

Working Hours:

Monday to Friday: 8:00 am - 5:00 pm or 8:30 am - 5:30 pm. One in two Saturdays: 8:30 am - 1:00 pm.

Benefits:

  • Employee benefits, including discounts at retailers, restaurants, and cinemas.
  • Staff discounts on products.
  • Pension scheme (3% employer, 5% employee).
  • 28 days of annual leave (including Bank Holidays).

Diversity & Inclusion:

We are committed to creating a diverse and inclusive workplace where everyone is valued, respected, and supported. We believe that a variety of voices and perspectives strengthens our team and helps us better serve our customers. We welcome applications from candidates of all backgrounds, experiences, and abilities.


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