IT Support Engineer for a Dynamic Team
1 week ago
About the Role
We are seeking an IT Support Technician to join our Service Management team, providing exceptional support to over 2500 employees.
This role requires someone who has experience in a service desk or technical support environment and can demonstrate their ability to think on their feet, apply learning from multiple sources and be highly organised.
The key responsibilities of this role include:
- Installation, configuration and deployment of PCs and Apple Macs
- Updating internal IT systems including helpdesk tickets, asset records and technical documentation
- Resolving 1st line IT Support requests
- Raising orders for new hardware and software where required
- Onboarding of new starters including ensuring equipment is couriered to them when they commence employment
- IT operations activities including proactive checking and monitoring of internal IT systems
The ideal candidate will have:
- Previous Service Desk/1st line experience
- Troubleshooting skills for Windows and Apple Mac laptops
- Administration experience with Office 365
- Knowledge of Active Directory
- Experience with Enterprise Antivirus and security management
- Understanding of DNS, DHCP, wired and wireless networking technologies
To succeed in this role, you will need to display evidence of a good technical aptitude and a strong attention to detail. You should be able to prioritise and focus on your own workload, work proactively and be an organised self-starter with excellent communication skills.
A Level 3 IT apprenticeship or similar experience is desirable for this role.
Company OverviewBJSS provides IT services internally to enable its people to deliver projects and services to clients. Our team supports over 2500 employees and requires individuals who can learn quickly and adapt to new situations.
The IT team at BJSS has five core teams:
- Service Management – provide 1st line support, device deployment and collection, and fulfil standard service requests for hardware/software
- Infrastructure – provide support and implement core infrastructure and security solutions
- Modern Workplace – provide support for end-user devices and security solutions
- Applications – provide support and manage/implement line-of-business applications and reporting
- Security – manage compliance and security across IT and client engagements
£35,000 - £40,000 per annum, depending on experience
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