Cisco Network Support Professional

1 month ago


Leeds, Leeds, United Kingdom Dynamic Search Solutions Full time
Job Overview

We are seeking a skilled Network Support Engineer to join our team at Dynamic Search Solutions. This role involves providing technical support for complex network environments, ensuring seamless operations and optimal performance.

Salary: Up to £42,500 per annum (dependent on experience)

Key Responsibilities:

  • Troubleshoot and resolve 2nd line/3rd line support escalations for R&S, Security, and Data Centre environments.
  • Manage network infrastructure, including monitoring, proactive support, and troubleshooting.
  • Proactively handle support cases assigned to you, ensuring timely resolution and customer satisfaction.
  • Collaborate with project teams to resolve service issues and ensure SLAs are met.
  • Ensure accurate documentation and adherence to company policies and procedures.

About You:

  • Hands-on experience working in a network support position, with expertise in LAN, WAN, WLAN, Data Centre, and Security.
  • Previous experience in monitoring, investigating, and diagnosing network issues.
  • Understanding of network protocols, firewall policies, and VPN setup.
  • A strong background in Cisco technologies and certifications (CCNP) is highly desirable.


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