Network Operations Specialist

4 weeks ago


Warrington, United Kingdom IP-People Full time
Job Title: Network Operations Specialist

IP-People is seeking a highly skilled Network Operations Specialist to join our team. As a key member of our NOC team, you will be responsible for providing 2nd/3rd line support for customer fault management, monitoring and troubleshooting core network infrastructure, and collaborating with key third-party suppliers.

Key Responsibilities:
  • Provide 2nd/3rd line support for customer fault management, ensuring timely resolution within agreed SLAs.
  • Monitor and troubleshoot core network infrastructure, customer networks, systems, and services, following ITIL best practices.
  • Collaborate with key third-party suppliers, manage external contractors, and escalate vendor issues to ensure timely fault resolution.
  • Lead the incident management process, providing regular updates to internal stakeholders and external customers on fault progress until resolution.
  • Enhance the monitoring architecture and systems to boost service resilience for customers.
Requirements:
  • Minimum 2 years' experience in a NOC environment.
  • CCNP/JNCIP certifications or relevant experience.
  • Network monitoring tools - Libre NMS, Nagios, Zabbix, Grafana.
  • Proven supplier management skills.
  • Strong customer-centric focus with an analytical approach to problem-solving.

We offer a competitive salary and benefits package, as well as opportunities for career growth and professional development. If you are a motivated and experienced Network Operations Specialist looking for a new challenge, please submit your application.



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