Network Operations Specialist
4 weeks ago
IP-People is seeking a highly skilled Network Operations Specialist to join our team. As a key member of our NOC team, you will be responsible for providing 2nd/3rd line support for customer fault management, monitoring and troubleshooting core network infrastructure, and collaborating with key third-party suppliers.
Key Responsibilities:- Provide 2nd/3rd line support for customer fault management, ensuring timely resolution within agreed SLAs.
- Monitor and troubleshoot core network infrastructure, customer networks, systems, and services, following ITIL best practices.
- Collaborate with key third-party suppliers, manage external contractors, and escalate vendor issues to ensure timely fault resolution.
- Lead the incident management process, providing regular updates to internal stakeholders and external customers on fault progress until resolution.
- Enhance the monitoring architecture and systems to boost service resilience for customers.
- Minimum 2 years' experience in a NOC environment.
- CCNP/JNCIP certifications or relevant experience.
- Network monitoring tools - Libre NMS, Nagios, Zabbix, Grafana.
- Proven supplier management skills.
- Strong customer-centric focus with an analytical approach to problem-solving.
We offer a competitive salary and benefits package, as well as opportunities for career growth and professional development. If you are a motivated and experienced Network Operations Specialist looking for a new challenge, please submit your application.
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