Network Operations Specialist
3 weeks ago
We are seeking a highly skilled Network Engineer to join our team at IP-People, a leading Fibre Alternative Network provider. As a Network Engineer, you will play a critical role in ensuring the smooth operation of our network infrastructure.
Key Responsibilities
- Provide advanced technical support for customer fault management, utilizing ITIL best practices.
- Monitor and troubleshoot core network infrastructure, customer networks, systems, and services.
- Perform provisioning tasks, including automated and manual network element configurations, and handle in-life add and configuration change requests.
- Manage and optimize network and system performance to ensure high-quality services for customers.
- Take ownership of the end-to-end fault lifecycle, collaborating with key stakeholders to ensure timely resolution.
- Enhance the monitoring architecture and systems to boost service resilience for customers.
- Perform scheduled tasks and manage network capacity to ensure optimal performance.
- Deliver key metrics and reports as required.
Requirements
- Minimum 2 years' experience in a NOC environment.
- CCNP/JNCIP certifications or relevant experience.
- Proficiency in network monitoring tools, including Libre NMS, Nagios, Zabbix, and Grafana.
- Proven supplier management skills and a strong customer-centric focus.
- Experience with network systems and basic system administration skills.
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