Customer Service Specialist
1 week ago
**Job Overview**: We are seeking an experienced Customer Service Specialist to join our Travelex team. As a key member of our travel money team, you will be responsible for providing exceptional customer service and support in our Enniskillen bureau.
Salary: £12.50 per hour + up to 7.5% on-target earnings
**Job Responsibilities:**We are looking for a highly skilled and motivated individual who can deliver outstanding results in a fast-paced environment. Your primary responsibilities will include:
- Nurturing relationships with customers to understand their travel and currency needs
- Providing expert advice on travel money products and services
- Processing foreign exchange transactions accurately and efficiently
- Delivering high-quality customer service to meet and exceed performance goals
To be successful in this role, you will need to possess the following skills and qualifications:
- Firm grasp of numbers and attention to detail
- Excellent communication and interpersonal skills
- Ability to work independently and as part of a team
- Demonstrated experience in a customer-facing role
We offer a comprehensive benefits package, including:
- A wide range of employee discounts through Bravo Benefit
- Flexible working hours and shift patterns
- Ongoing training and development opportunities
- Pension scheme with Scottish Widows
- 25 days annual leave (pro-rata) plus bank holidays
Travelex is a leading specialist provider of foreign exchange, with over 45 years of experience. Our mission is to simplify our customers' access to international money, however and whenever. We are committed to delivering exceptional service and value to our customers.
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