Current jobs related to Call Centre Team Leader - London, Greater London - EML

  • Call Centre Team Leader

    1 month ago

    London, Greater London, United Kingdom EML Full time

    {"title": "Call Centre Team Leader", "description": "About the RoleThe Call Centre Team Leader is responsible for the day-to-day management of a team of agents, ensuring the successful running of the call centre. This role requires strong leadership and communication skills, as well as the ability to identify and address potential risks and issues that may...

  • Call Centre Team Leader

    1 month ago

    London, Greater London, United Kingdom EML Full time

    {"title": "Call Centre Team Leader", "description": "About the RoleThe Call Centre Team Leader is responsible for the day-to-day management of a team of agents, ensuring the successful running of the call centre. This role requires strong leadership and communication skills, as well as the ability to identify and address potential risks and issues that may...

  • Call Centre Team Leader

    1 month ago

    London, Greater London, United Kingdom EML Full time

    About the RoleThe Call Centre Team Leader will be responsible for managing, guiding, and supporting a team of agents to ensure the day-to-day successful running of the call centre team.Key ResponsibilitiesEnsure strict SLA time frames are followed, recognizing and remediating areas of underperformance in advance, and escalating to Management where...

  • Call Centre Team Leader

    1 month ago

    London, Greater London, United Kingdom EML Full time

    About the RoleThe Call Centre Team Leader will be responsible for managing, guiding, and supporting a team of agents to ensure the day-to-day successful running of the call centre team.Key ResponsibilitiesEnsure strict SLA time frames are followed, recognizing and remediating areas of underperformance in advance, and escalating to Management where...

  • Call Centre Team Leader

    3 weeks ago

    London, Greater London, United Kingdom EML Full time

    About the RoleEML Payments is a global leader in the fintech space, and we're seeking a skilled Call Centre Team Leader to join our team. As a Call Centre Team Leader, you will be responsible for the day-to-day management of a team of agents, ensuring the successful running of the call centre team.Key ResponsibilitiesEnsure strict SLA time frames are...

  • Call Centre Team Leader

    3 weeks ago

    London, Greater London, United Kingdom EML Full time

    About the RoleEML Payments is a global leader in the fintech space, and we're seeking a skilled Call Centre Team Leader to join our team. As a Call Centre Team Leader, you will be responsible for the day-to-day management of a team of agents, ensuring the successful running of the call centre team.Key ResponsibilitiesEnsure strict SLA time frames are...

  • Call Centre Team Leader Night Shift

    3 weeks ago

    London, Greater London, United Kingdom EML Full time

    About the RoleThe Call Centre Team Leader Night Shift is responsible for the day-to-day management of a team of agents to ensure the successful running of the call centre team. This role requires strong leadership and communication skills to motivate and guide the team to achieve their goals.Key ResponsibilitiesEnsure strict SLA time frames are followed and...

  • Call Centre Operations Manager

    3 weeks ago

    London, Greater London, United Kingdom Ashdown Group Full time

    Call Centre ManagerA highly successful and rapidly growing household name brand is seeking an experienced Call Centre Manager to join their Operations team. This is a fantastic opportunity to join a relatively new and rapidly growing team in a role where you can make a real impact.The core focus of this Call Centre Manager role is to improve the customer...

  • Call Centre Operations Manager

    3 weeks ago

    London, Greater London, United Kingdom Ashdown Group Full time

    Call Centre ManagerA highly successful and rapidly growing household name brand is seeking an experienced Call Centre Manager to join their Operations team. This is a fantastic opportunity to join a relatively new and rapidly growing team in a role where you can make a real impact.The core focus of this Call Centre Manager role is to improve the customer...

  • Call Centre Operations Manager

    3 weeks ago

    London, Greater London, United Kingdom Ashdown Group Full time

    Call Centre Manager - £45,000 – West LondonA highly successful and rapidly growing household name brand is looking for an experienced Call Centre Manager to join their Operations team. This is a fantastic opportunity to join a relatively new and rapidly growing team in a role you can really make your own.The core focus of this Call Centre Manager role is...

  • Call Centre Operations Manager

    3 weeks ago

    London, Greater London, United Kingdom Ashdown Group Full time

    Call Centre Manager - £45,000 – West LondonA highly successful and rapidly growing household name brand is seeking an experienced Call Centre Manager to join their Operations team. This is a fantastic opportunity to join a relatively new and rapidly growing team in a role that requires leadership and strategic thinking.The core focus of this Call Centre...

  • Food and Beverage Team Lead

    3 weeks ago

    London, Greater London, United Kingdom team leader Full time

    About the RoleWe are seeking a highly motivated and experienced Team Leader to join our Food and Beverage team at the Cake and Custard Factory. As a Team Leader, you will be responsible for delivering exceptional customer service, leading a team of Food Service Assistants, and ensuring the smooth operation of our food and beverage department.Key...

  • Food and Beverage Team Lead

    3 weeks ago

    London, Greater London, United Kingdom team leader Full time

    About the RoleWe are seeking a highly motivated and experienced Team Leader to join our Food and Beverage team at the Cake and Custard Factory. As a Team Leader, you will be responsible for delivering exceptional customer service, leading a team of Food Service Assistants, and ensuring the smooth operation of our food and beverage department.Key...

  • Call Centre Operations Manager

    4 weeks ago

    London, Greater London, United Kingdom Ashdown Group Full time

    Call Centre Manager OpportunityA highly successful and rapidly growing household name brand is seeking an experienced Call Centre Manager to join their Operations team. This is a fantastic opportunity to make a real impact and drive performance standards.Key Responsibilities:Improve the customer service experience and maintain customer satisfactionFacilitate...

  • Call Centre Operations Manager

    4 weeks ago

    London, Greater London, United Kingdom Ashdown Group Full time

    Call Centre Manager OpportunityA highly successful and rapidly growing household name brand is seeking an experienced Call Centre Manager to join their Operations team. This is a fantastic opportunity to make a real impact and drive performance standards.Key Responsibilities:Improve the customer service experience and maintain customer satisfactionFacilitate...

  • Call Centre Operations Manager

    1 month ago

    London, Greater London, United Kingdom Ashdown Group Full time

    Call Centre Manager OpportunityA leading household name brand is seeking an experienced Call Centre Manager to join their Operations team. This is a fantastic opportunity to make a real impact and drive performance standards in a rapidly growing team.The core focus of this role is to improve the customer service experience, maintain customer satisfaction,...

  • Call Centre Operations Manager

    1 month ago

    London, Greater London, United Kingdom Ashdown Group Full time

    Call Centre Manager OpportunityA leading household name brand is seeking an experienced Call Centre Manager to join their Operations team. This is a fantastic opportunity to make a real impact and drive performance standards in a rapidly growing team.The core focus of this role is to improve the customer service experience, maintain customer satisfaction,...

  • Call Centre Sales Director

    4 weeks ago

    London, Greater London, United Kingdom Trinnovo Group Full time

    Lead a High-Performing Sales Team in LondonWe are seeking a seasoned Call Centre Sales Manager to join our team in London. As a key member of our sales leadership team, you will be responsible for driving sales growth, developing and implementing effective sales processes, and building strong relationships across the business.Key Responsibilities:Manage a...

  • Call Centre Sales Director

    4 weeks ago

    London, Greater London, United Kingdom Trinnovo Group Full time

    Lead a High-Performing Sales Team in LondonWe are seeking a seasoned Call Centre Sales Manager to join our team in London. As a key member of our sales leadership team, you will be responsible for driving sales growth, developing and implementing effective sales processes, and building strong relationships across the business.Key Responsibilities:Manage a...

  • Call Centre Coordinator

    4 weeks ago

    London, Greater London, United Kingdom NHS Full time

    {"h1": "Booking Coordinator/Customer Service Representative - Patient Access Centre", "p": "We are seeking a highly organized and customer-focused individual to join our team as a Booking Coordinator/Customer Service Representative in the Patient Access Centre. As a key member of our team, you will be responsible for handling patient calls, booking...

Call Centre Team Leader

2 months ago

London, Greater London, United Kingdom EML Full time
About the Role

We are seeking a highly skilled Call Centre Team Leader to join our team at EML. As a key member of our operations team, you will be responsible for leading a team of agents to ensure the day-to-day successful running of the call centre.

Key Responsibilities
  • Manage and develop a team of agents to achieve high levels of customer satisfaction and service delivery
  • Ensure strict SLA time frames are followed and areas of underperformance are identified and addressed
  • Represent the Call Centre team at contract review meetings and provide regular reporting and statistics to external sources and internal stakeholders
  • Maintain customer/client email inboxes and respond to complex customer queries and official complaints
  • Conduct monthly performance reviews with staff members and provide feedback and points for continual improvement
  • Effectively manage staff absence, lateness, and non-performance in a professional manner
What We Offer
  • A competitive salary and benefits package
  • Opportunities for career growth and development
  • A dynamic and supportive work environment
  • 25 days annual leave plus 2 days for volunteering and your birthday off
  • Global business landscape with opportunities to work with colleagues worldwide
About EML

EML is a global leader in the fintech space, providing innovative payment solutions to our clients and partners. We are committed to creating a diverse and inclusive work environment where all employees can thrive and reach their full potential.