Call Centre Operations Manager

1 month ago


London, Greater London, United Kingdom Ashdown Group Full time

Call Centre Manager Opportunity

A leading household name brand is seeking an experienced Call Centre Manager to join their Operations team. This is a fantastic opportunity to make a real impact and drive performance standards in a rapidly growing team.

The core focus of this role is to improve the customer service experience, maintain customer satisfaction, and facilitate organic growth by taking ownership of customer issues. You will manage the day-to-day performance of the Call Centre Operations, working closely with the team to deliver a best-in-class service, exceeding all KPIs. You will drive and lead the recruitment, coaching, and mentoring of the team to ensure they are equipped with the right skills and attributes. You will work to deliver sales conversion and customer satisfaction to drive team performance, ensuring key objectives and KPIs are consistently achieved.

The ideal candidate for this role will be a passionate, outgoing people manager eager to make an impact and drive performance standards. You will have proven work experience as a Manager within a Call Centre/Sales environment and possess outstanding customer service skills. People are at the heart of this organization, and this is a brilliant chance to join a dynamic, inclusive culture.

The salary on offer for this role is up to £45,000 plus benefits.



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