Aftersales Service Technician

6 days ago

Birmingham, Birmingham, United Kingdom Accles & Shelvoke Full time
About the Role:

We are seeking a skilled Aftersales Service Engineer to join our team at Accles & Shelvoke. As a key member of our team, you will be responsible for providing exceptional service and support to our customers, ensuring their equipment is running smoothly and efficiently.

Your role will involve a mix of factory training and field service, where you will learn and assist in all aspects of production, including assembly, testing, and finishing. You will also visit customer sites to maintain, repair, and calibrate our products, promoting and selling our services and products while in the field.

Key responsibilities will include:

  • Learning and assisting in all elements of production, including assembly, testing, and finishing
  • Visiting customer sites to maintain, repair, and calibrate A&S Ltd products
  • Promoting and selling our full range of services and products while in the field
  • Conducting customer training on the safe handling and maintenance of our equipment
  • Maintaining detailed records of visits, sales, and customer interactions
  • Ensuring company tools, equipment, and vehicles are well-maintained and presentable
  • Engaging with customers to discuss technical issues and provide commercial solutions
Requirements:
  • Background in mechanical engineering with factory and field experience
  • Methodical, eager to learn, and ready for a role where no two days are the same
  • Proficient in Microsoft products and interested in technology
  • Presentable, articulate, and comfortable working with a variety of customers and colleagues
  • Commercially aware, with a focus on customer satisfaction
  • A-Level education or 3+ years of experience in a similar role
  • Clean driving licence, passport, and no criminal convictions
What We Offer:
  • Full private healthcare including family coverage
  • Pension matched up to 6%
  • Opportunities for international travel

Please note that applicants must be authorised to work in the UK.

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