Technical Services Associate

4 weeks ago


Norwich, Norfolk, United Kingdom CV-Library Full time

About the Role

We are seeking an experienced Technical Services Associate to join our team, providing technical support and guidance to our customers across various technologies.

The successful candidate will be responsible for resolving customer IT issues within our service level agreements, working closely with our Account Managers to provide proactive solutions.

Key Responsibilities

  • To diagnose and resolve various IT problems across a wide range of technologies within our service level agreements.
  • To raise, update, and resolve case records using the IT Helpdesk system with detail and accuracy.
  • To resolve cases raised through our Proactive Monitoring system.
  • To be proactive with case follow-ups and ensure customer satisfaction according to our KPIs.
  • To achieve individual KPIs and contribute to the success of the department.

Requirements

We are looking for someone with:

  • Proven experience supporting, maintaining and configuring Desktop Devices and Windows Server Environments.
  • Experience with Microsoft Server Operating Systems including setup, configuration, and support.
  • Experience with Office 365 platform including setup, configuration, and support.
  • Experience with 3CX phone systems including setup, configuration, and support.
  • Experience with RDS environments including configuration and support.

What We Offer

A competitive salary of £35,000 - £45,000 per annum, depending on experience.

A comprehensive benefits package, including pension scheme, life insurance, and annual leave.

Ongoing training and development opportunities to enhance your skills and knowledge.



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