Residential Services Supervisor

1 month ago


Norwich, Norfolk, United Kingdom Hilton Community Services Ltd Full time

Job Description

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The Residential Services Supervisor is responsible for delivering high-quality services to residents while managing resources within a residential service. This role involves overseeing all activities, assets, and personnel associated with this area of the business.

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Main Responsibilities

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  • Ensure that the needs of residents are met in accordance with contractual arrangements at all times, identifying opportunities for improving the service where possible.
  • Manage Activities: Knows and adheres to all Company policies and procedures, Company Philosophy of Care, and Equal Opportunities.
  • Manage Resources: Contribute to financial resource management, manage physical resources, and maintain company/housing association assets within their area of responsibility.
  • Manage People: Train and develop the team, manage performance and conduct, contribute to morale, motivation, and team working.
  • Manage Information: Manage the integrity, availability, communication, and confidentiality of information sources.
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Requirements

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This role requires strong leadership and organizational skills, excellent communication and problem-solving abilities, and a commitment to delivering high-quality care services. The ideal candidate will have experience in managing teams, budgets, and resources in a similar setting.

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Working Environment

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The Residential Services Supervisor works in a fast-paced environment, often interacting with various stakeholders, including residents, staff, and external partners. A high level of adaptability and resilience is essential in this role.

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Salary and Benefits

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The estimated salary for this role is £32,000 - £38,000 per annum, depending on experience. Benefits include comprehensive training, professional development opportunities, and a generous annual leave package.



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