Payroll Support Expert

1 week ago


Manchester, United Kingdom Searchability NS&D Full time
About the Opportunity
This permanent opportunity is available for an Oracle Cloud Payroll Support Consultant to work on exciting projects across various clients. The role involves delivering incidents, problem resolution, and change activities at one main customer with opportunities to work across multiple managed services customers. The ideal candidate will have excellent knowledge of Oracle HCM suite, particularly payroll, and possess a positive attitude towards overcoming challenges.

Responsibilities
- Managing the Oracle Payroll support for the customer
- Available on call for major incidents
- Undertake root cause analysis of customer issues raised and manage through to resolution
- Manage expectations with the customer through change and/or issue lifecycle
- Working with the customer to identify and document business requirements
- Supporting the design of the technological solution for the customer and ensuring best practice approaches, tools, and templates are used
- Overseeing Oracle SRs ensuring they are managed and chased appropriately with Oracle

What We Offer
This role offers a salary up to £60k plus package, based in Manchester with mostly remote working. If you have a positive/can do approach, are passionate about the customer experience, and take ownership and accountability of your work, we encourage you to apply.
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