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Mobile Cover Receptionist

2 months ago

Birmingham, Birmingham, United Kingdom LAH Property Marketing Full time
Mobile Cover Receptionist

We are seeking a skilled and flexible Front of House Reception – Mobile Cover Representative to join our team at LAH Property Marketing. As a key member of our on-site marketing team, you will provide exceptional reception cover when our permanent representatives are absent.

Key Responsibilities
  • Provide seamless temporary reception cover, taking ownership of the reception area and meeting clients' and tenants' expectations
  • Be the welcoming face of the building for the day by greeting and managing visitors in a friendly and professional manner
  • Represent key stakeholders with a knowledgeable and positive approach
  • Effectively manage couriers, post, and all deliveries
  • Conduct general administration tasks
  • Submit weekly reports on site activity as required
Building Management
  • Develop effective relationships with clients, agents, and contractors
  • Ensure the reception area is impeccably presented at all times
  • Maintain pristine vacant spaces available for viewing
  • Collaborate with property and facilities managers to ensure contractors carry out their duties effectively
  • Report and manage issues through the correct processes
  • Prioritize building security
  • Demonstrate a proactive approach to problem-solving
Additional Tenant Experience
  • Read the local amenities file in the site notes to understand the area you are stationed
  • Be aware of the site's added value/promotional events and be prepared to support as required
Requirements
  • Positive attitude and a can-do spirit
  • Flexibility and adaptability with a strong team spirit
  • Calm under pressure
  • Understanding of excellent customer service delivery
  • Immaculate presentation and engaging demeanour
  • Proactive with excellent communication skills
  • PC literate with the ability to learn new software and be socially media competent
  • Additional knowledge in building/facilities management is advantageous
Benefits
  • Referral programme
  • Wellness scheme, including a 24-hour confidential helpline
  • Company events