Customer Service Representative

4 weeks ago


Liverpool, Liverpool, United Kingdom Tesco Full time

About the Role

We are seeking a skilled Customer Service Representative to join our team at Tesco in Liverpool Wavertree Express. As a key member of our store team, you will be responsible for delivering exceptional customer service, working collaboratively with colleagues to achieve sales targets, and maintaining a clean and safe store environment.

Key Responsibilities

  • Provide excellent customer service, responding to customer queries and resolving issues in a professional and courteous manner.
  • Work effectively as part of a team to achieve sales targets, maintain high standards of customer service, and ensure a positive shopping experience for customers.
  • Contribute to the maintenance of a clean and safe store environment, adhering to health and safety procedures and reporting any hazards or incidents to management.
  • Participate in seasonal, community, and charity events, promoting a positive and inclusive atmosphere within the store.
  • Develop knowledge of store performance, understanding the part you play in driving sales, reducing waste and shrink, and delivering profit.

Requirements

  • A passion for delivering great customer service, greeting customers with a smile, and serving them with pride.
  • The ability to build rapport with customers, ensuring they leave the store having experienced a great shopping trip.
  • Excellent communication and teamwork skills, with the ability to work effectively as part of a team.
  • A commitment to maintaining high standards of customer service, store appearance, and health and safety.

What's in it for you?

  • Holiday starting at 20 days plus a personal day rising to 22 days after 12 months (plus Bank holidays).
  • Request flexible working from day one.
  • Get 10% off and 15% at pay day weekends – save up to £2,000 a year with your Colleague Clubcard with an additional card to share with family outside your home.
  • Access to free wellbeing services with a range of resources to support your mind, body, and life.
  • Life cover of five times your pay and an award-winning pension with matching contributions up to 7.5%.
  • Benefits to suit you, choose what you use – from discounts and shares to cycle to work schemes.
  • Uniform provided and policies to support you for all of life's moments, big and small.


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