Technical Support Professional

1 day ago


Northampton, Northamptonshire, United Kingdom Profectus Recruitment Full time
Job Overview

We are seeking an experienced IT Support Engineer to join our team in a hybrid role offering technical support and solution delivery across various technologies.

Key Responsibilities:

  • Provide technical support for server, desktop, and networking infrastructure
  • Manage incidents and service requests from start to finish
  • Work within an ITIL-aligned environment to achieve SLAs and KPIs
  • Assist with security vulnerability remediation and project tasks
  • Become the technical lead for key customers, advising on IT improvements

Requirements:

  • Strong experience with Microsoft OS, VMware, Hyper-V, Active Directory, and networking services
  • Hands-on M365, Intune, and cloud-based IaaS/PaaS
  • Excellent troubleshooting, problem-solving, and communication skills
  • Ability to manage multiple tasks effectively in a fast-paced environment

Compensation and Benefits:

  • Estimated Salary: £45,000 - £55,000 per annum, depending on experience
  • Annual leave increases one day with each year of service up to 29 days (not including bank holidays)
  • Private healthcare & pension
  • Training & certification opportunities
  • Company social events


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