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Account Executive
1 month ago
We are seeking a highly motivated and enthusiastic Account Executive to join our dynamic team at VML Enterprise Solutions. As an Account Executive, you will play a key role in resolving client queries, managing requests through Jira Service Desk, and providing exceptional support to our clients.
Key Responsibilities- Resolve client queries and issues raised via Service Desk and/or email, ensuring timely and effective communication.
- Learn and apply knowledge about data feed, shopping feed optimisations, and industry trends.
- Assist in the optimisation and management of shopping feeds, including those intended for Google Merchant Centre, Meta, etc.
- Assist and over time take over building, optimising, and manipulating data feeds within Feedonomics.
- Collaborate and support senior team members in dealing with reporting, invoicing, service delivery.
- A keen interest in learning about shopping feed management and service.
- Previous experience in client-facing role within digital or e-commerce environments.
- Understanding of e-commerce environment, shopping channels.
Our Enterprise Solutions division houses strategic consultants, creative and technical architects, and skilled developers and operators that together help some of the world's leading organisations to deliver outstanding digital experiences across all major routes to market worldwide: marketplaces, online retailers, D2C, B2B, and social platforms. With over 4,200 experts in 55 operational centres across 34 countries, our capabilities span the entire buying journey from customer acquisition, through engagement, to conversion and loyalty, driving multi-channel growth for world-leading brands.
We work with some of the most exciting brands such as The Coca-Cola Company, EY, Bosch, Unilever, Ford, DFS, Mercedes-Benz, Johnson & Johnson, Nestö, Sainsbury's, Selfridges, Shell, and Tiffany & Co. We've built over 500 platforms for brands and retailers and generate in excess of $29bn annually for our clients and work with over 50 strategic partners including Adobe, SAP, Salesforce, HCL, Shopify, Sitecore, BigCommerce, commerce tools, and Acquia.
We're committed to giving back and making a positive impact in our communities and beyond through our Inclusion, Equity & Belonging initiatives, alongside the VML Foundation. For more information, please visit our website and follow VML on our social channels via Instagram, LinkedIn, and X. Before you do this, we think it's a good idea to read through our Recruitment Privacy Policy. This explains what we do with your personal data when you apply for a role with us, and how you can update the information you have provided us with or how to remove it.
