Customer Experience Ambassador

1 day ago


Mildenhall, Suffolk, United Kingdom Exchange Full time

Job Summary

We are seeking a highly motivated and customer-focused individual to join our team as a Customer Experience Host. As a key member of our retail operations team, you will be responsible for delivering exceptional customer service and creating a welcoming environment for our customers.

Key Responsibilities

  • Provide high-level customer satisfaction through excellent service and product knowledge.
  • Greet each customer upon contact and assess their needs to provide personalized solutions.
  • Assist customers with completing price changes, special orders, online orders, and rain checks.
  • Communicate and promote the benefits of the Military Star credit card, Exchange protection plan, and other corporate programs to drive sales growth and increase customer brand loyalty.
  • Operate a cash register or other sales-related equipment to enter new accounts, conduct sales, refunds, or similar transactions.
  • Ensure compliance with fire, safety, sanitation, and security regulations, as well as the security of fixed assets, cash, and inventory.

Requirements

  • Completion of high school or the equivalent.
  • Retail experience, demonstrated willingness, and potential for additional responsibility.
  • Able to work a flexible schedule, including weekends and holidays.

Benefits

We offer a comprehensive benefits package, including medical and dental insurance, flexible spending accounts, health savings accounts, and health reimbursement arrangements. We also offer disability and life insurance, as well as a retirement plan.

Why Join Our Team?

At Exchange, we value our associates and offer a supportive and inclusive work environment. We are committed to helping our associates grow and develop their careers, and we offer opportunities for advancement and professional growth.



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