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Learning Experience Developer
2 months ago
About the Role
SecureCloud+ is seeking a highly skilled Technical Trainer to join our team based out of our Stoke on Trent site. This role involves supporting the Company's internal and customer training needs, including identifying requirements, creating and delivering training materials, and producing User Guides.
Key Responsibilities
- Carry out Training Needs Analysis workshops to identify the training audience and stakeholders, roles associated with the subject of the training, and training gap analysis.
- Produce a Learning Specification for each course module detailing Training Objectives, Enabling Objectives, and Key Learning Points.
- Develop training exercises and produce training content, including presentations, handouts, and other training material.
- Deliver training to SecureCloud+ personnel and to Customers, and carry out post-training delivery assessment to ensure continual improvement.
- Produce User Guides and Manuals, and Maintenance Guides.
Requirements
- Level 3 Certificate in Education and Training.
- A working knowledge of the technologies used in the Company's product set, including VMWare, Dell Technologies, Networking, User Acceptance Testing, MS Cloud, and ITIL v3/4 Foundation Certificate.
- Ability to establish and develop a new role within the organisation.
- Attention to detail and ability to work to high levels of quality.
- High level of written and verbal communication skills.
- Confidence when interacting with Customer personnel at all levels and skilled technical personnel.
- Ability to represent the Company when working at Customer sites.
- Commitment to continually develop technical skills.
- Initiative and proactiveness, matched by an ability to be a strong member of a team.
- Willingness to work flexibly in response to changing organisational requirements.
About SecureCloud+
SecureCloud+ specialises in providing fully managed secure ICT services to the UK's Defence and Security sectors, as well as other government departments with complex and demanding security requirements. We pride ourselves on our successful track-record of delivering real benefits to our customers, but also on our ethos of investing in our employees' personal and professional growth.
