Fitness Experience Host

4 weeks ago

StokeonTrent, Stoke-on-Trent, United Kingdom Everlast Gyms Full time
Membership Experience Host

Everlast Gyms is seeking a highly motivated and customer-focused individual to join our team as a Membership Experience Host. This role is perfect for someone who is passionate about fitness and delivering exceptional customer service.

Main Responsibilities:
  • To maximize every member and guest's experience in our club by providing a warm and welcoming environment.
  • To support the sales and retention of memberships through excellent customer service, ensuring that every member feels valued and supported.
  • To contribute to the cleaning and hygiene standards of the club, maintaining a clean and safe environment for all members and guests.
  • To be a competent key holder of the club, covering shifts as and when required, and ensuring that the club is secure and accessible at all times.
  • To have a good understanding of the membership software system, using it to manage memberships and provide excellent customer service.
  • To stay up-to-date with current Fitness Challenges, Class descriptions, and gym floor focus, and to take part in these initiatives to enhance the member experience.
  • To support the Fitness Manager with Gym Floor operations, ensuring that the gym floor is well-maintained and that members have a great experience.
  • To ensure that you have experienced the products and services on offer, and to be able to recommend them to members.
  • To maintain the cleanliness of the Facilities, ensuring that they are always above expectation, and to take an active role in the upkeep of the club, with support from the full team.
  • To drive the secondary, spend KPI targets, and to work towards achieving success for the business.
  • To competently deal with every member complaint, and to ensure that the relevant manager is made aware.

Requirements:
  • Outgoing personality with a positive mindset.
  • Competent with all administrative duties.
  • Driven and ambitious with a keen desire to learn and develop both behaviours and competencies specific to the role.
  • Willing and able to participate in learning and development opportunities, to progress both your competencies and career.
  • Able to drop into operational key holder duties as and when the business requires.
  • Passionate about fitness, administration, and customer service.
  • Flexible - to work shifts to suit the needs of the business, and to take on additional duties where required to support your team members.
  • Target focussed - to support the club with sales and retention towards achieving success for the business.

About Us:

Everlast Gyms is a dynamic and ambitious company that is passionate about delivering exceptional customer service and providing a great experience for our members. We are committed to creating a positive and supportive work environment, and we are looking for someone who shares our values and is passionate about fitness and customer service.

We offer a range of benefits, including 20% discount across all facias, Frasers 1000 bonus scheme, free gym membership, and the opportunity to deliver personal training sessions. We are also committed to supporting our team members in their career development, and we offer a range of learning and development opportunities.

If you are a motivated and customer-focused individual who is passionate about fitness and delivering exceptional customer service, we would love to hear from you. Please visit our LinkedIn page to learn more about our company and our values.

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