Client Care Representative

1 day ago


Rotherham, Rotherham, United Kingdom Big Fish Little Fish Full time

We are looking for a highly skilled Client Care Representative to join our team at Big Fish Little Fish. This is a dynamic role that requires excellent customer service skills, strong communication skills, and the ability to work well under pressure.

About the Role

The Client Care Representative will be responsible for handling inbound customer calls and Live Chat messages, ensuring exceptional customer service through timely and effective issue resolution. You will also be required to log enquiries, notes, and documents onto relevant CRM systems, maintain company information in line with GDPR regulations, manage incoming meter readings and customer queries, and work on small projects provided by your Manager.

Salary and Benefits

The estimated salary range for this role is $55,000 - $75,000 per annum. The successful candidate will also receive comprehensive training and development opportunities, as well as a competitive benefits package.



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