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Scheme Officer
2 months ago
We are seeking a highly motivated and customer-focused Scheme Officer to join our team at Watford Community Housing. As a Scheme Officer, you will play a vital role in delivering a high-quality housing management service to our residents, ensuring their needs are met and they feel safe and supported in their homes.
Key Responsibilities- Manage and maintain a portfolio of independent living and flexi-care schemes in Watford, ensuring compliance with relevant policies and procedures.
- Deliver a customer-focused service, responding to resident queries and concerns in a timely and professional manner.
- Work collaboratively with colleagues and external partners to achieve shared goals and objectives.
- Conduct assessments and provide support to residents, ensuring their needs are met and they receive the necessary assistance.
- Develop and maintain relationships with residents, stakeholders, and partners, promoting a positive and inclusive community.
- Stay up-to-date with relevant legislation, policies, and procedures, ensuring compliance and best practice.
- Excellent communication and interpersonal skills, with the ability to interact with a diverse range of people.
- Strong organizational and time management skills, with the ability to prioritize tasks and manage multiple projects.
- Knowledge of housing management principles and practices, including safeguarding and health and social issues affecting older people.
- Experience in completing assessments and providing support to vulnerable individuals.
- Good IT and administrative skills, with the ability to use relevant software and systems.
We offer a range of benefits, including 28 days' annual leave pro rata, an employer pension contribution of up to 11%, and access to a comprehensive employee rewards scheme. We are committed to supporting the development of our staff, providing opportunities for training and professional growth.
We are an equal opportunities employer, committed to diversity and inclusion. We welcome applications from candidates from all backgrounds and perspectives.