IT Support Specialist

3 weeks ago


Colchester, Essex, United Kingdom Gray Dawes Travel Full time
About Gray Dawes Travel

Gray Dawes Travel is a leading travel management and events company that is rapidly expanding its global operations. With a strong focus on delivering exceptional customer experiences, we are seeking a skilled IT Support Engineer to join our IT Operations team.

Job Summary

We are looking for a highly motivated and experienced IT Support Engineer to provide first- and second-line support to our users, assist in the provision and setup of new users, and participate in IT projects and security initiatives. The successful candidate will have a strong background in Microsoft technologies, including Office 365, Windows OS, and Exchange online, as well as experience with general IT hardware and networking.

Key Responsibilities
  • Provide timely and effective support to users via our internal ServiceDesk
  • Assist in the setup and administration of new users in M365 and Entra
  • Participate in the Global IT Operations team and contribute to IT projects and security initiatives
  • Participate in the on-call rota and respond to technical issues outside of regular working hours
Requirements
  • Experience with Microsoft technologies, including Office 365, Windows OS, and Exchange online
  • Experience with general IT hardware and networking
  • Knowledge of application support for a wide range of platforms
  • Any experience with travel-related technology or industry
What We Offer

We offer a range of benefits to our employees, including competitive annual leave, hybrid working, private healthcare, and a pension scheme. We also offer opportunities for professional development and career growth, as well as a fun and supportive work environment.



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