IT Service Delivery Expert
3 weeks ago
We are looking for a talented 1st Line Support Engineer to join our team at Sterling Bridge Limited. As a member of our support team, you will be responsible for providing top-notch technical support to our clients and internal stakeholders. You will work closely with our second-line support teams to resolve complex issues and develop your knowledge of our products and services.
Responsibilities:
• Deliver excellent technical support to our clients and internal stakeholders
• Troubleshoot and resolve technical issues related to software, hardware, and network connectivity
• Collaborate with colleagues to escalate complex issues and develop solutions
• Develop and maintain expertise in our products and services to provide expert advice to clients
• Participate in on-call rotations to ensure 24/7 support coverage
Requirements:
• Relevant qualifications and experience in IT support
• Strong knowledge of cloud technologies and infrastructure
• Excellent communication and problem-solving skills
• Ability to work in a fast-paced environment and prioritize tasks effectively
What We Offer
We offer a competitive salary: £25,000 - £27,000 per annum, opportunities for career growth and professional development, a collaborative and dynamic work environment, and recognition and reward for outstanding performance.
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