IT Service Delivery Manager

3 weeks ago


Bournemouth, Bournemouth, United Kingdom Vitality Corporate Services Limited Full time
About The Role
We are looking for an experienced IT Service Delivery Manager to lead our End User Service Team. As part of Vitality Corporate Services Limited, you will be responsible for managing the team's structure, workload, priorities, and KPIs. You will also work closely with internal service delivery teams and 3rd party functions to ensure service stability and improvements.

The ideal candidate will have extensive experience in Microsoft or specialised IT operational support and a detailed understanding of M365 Outlook, Active Directory, Windows desktop, and other technologies.


Key Actions
  • Meet or exceed Service and Compliance levels for services including: incident resolution, problem tickets, technical debt, patching, and audit items.
  • Work with the Head of Engineering to understand and build the budget for the area, identify opportunities for optimisation.
  • Organise and manage team structure, workload, priorities, and KPIs across the team.

Why Choose Us
  • Competitive salary of £80,000 - £100,000 per annum.
  • Bonus scheme that rewards performance.
  • Pension match up to 6% of your salary.
  • Award-winning Vitality health insurance.
  • Life assurance four times annual salary.

We are committed to diversity and inclusion and welcome applications from candidates from all backgrounds.



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