IT Service Delivery Manager
4 days ago
About Vitality Technology
Estimated Salary: £65,000 - £80,000 per annum.
Job OverviewVitality is seeking a skilled Technical Team Lead to join our IT End User Service team. As a key member of our team, you will be responsible for delivering exceptional user experiences and driving innovation in a company that values your expertise and growth.
This role will take ownership in supporting our key business services with a focus on End User Services for a user base exceeding 3,000. You will create and foster a dynamic partnership between IT and the wider business community through strong communication and pro-active engagement around incidents, problem management, and continuous improvement.
Key Responsibilities- Meet or exceed Service and Compliance levels for services including:
- Service appraisals and performance management across the team.
- Participate in an on-call rota as well as manage the rota throughout the team.
You will need:
- An extensive and proven track record of Microsoft or specialized IT Operational support experience.
- Detailed experience in supporting service delivery functions.
- Experience with various Cloud providers AWS, Azure, GCP, Networks, and Infrastructure technologies.
- Experience in running or influencing Incident and Problem Management.
We offer a competitive salary and amazing benefits, including:
- Bonus Schemes – A bonus that regularly rewards you for your performance.
- A pension of up to 12% – We will match your contributions up to 6% of your salary.
- Our award-winning Vitality health insurance – With its own set of rewards and benefits.
- Life Assurance – Four times annual salary.
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