IT Service Delivery Expert
4 days ago
Job Summary:
We are currently seeking an IT Service Delivery Expert to join our team at Hays Careers. The successful candidate will be responsible for delivering high-quality IT services to clients and managing technical support operations.
Main Responsibilities:
- Delivering high-quality IT services to clients
- Managing technical support operations
- Providing technical support to clients via phone, email, and in-person interactions
- Managing and fulfilling requests for service
- Resolving technical issues in a timely and professional manner
- Following process documentation and instruction to ensure the resolution of incidents and fulfillment of requests according to business requirements
- Capturing and recording all information and data as directed by the IT Management System
- Carrying out qualitative checks on all relevant IT systems
- Carrying out general administrative tasks
- Communicating potential/current issues with team members
- Managing workload demands within tight deadlines
Requirements:
- Understanding of IT operational support frameworks
- Excellent customer service skills
- Ability to work in a fast-paced environment
- Strong analytical and problem-solving skills
- Good communication and interpersonal skills
Salary Details:
The salary for this position is £15.62 per hour (umbrella) and is expected to be around £7,500-£8,000 net pay based on a 3-month contract.
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