Customer Service Representative

3 weeks ago


Sherborne, Dorset, United Kingdom John Lewis Partnership Full time
Job Summary:

To provide exceptional customer service and support to our customers in a fast-paced retail environment. As a key member of our team, you will be responsible for delivering a seamless shopping experience, ensuring our customers feel valued and supported throughout their visit.

Key Responsibilities:

  • Provide expert product knowledge and advice to customers, ensuring they find the perfect products to meet their needs.
  • Work collaboratively with colleagues to maintain a clean and organized store environment, ensuring a positive shopping experience for all customers.
  • Process transactions accurately and efficiently, handling cash and card payments with confidence.
  • Participate in visual merchandising and stock replenishment activities, ensuring our store looks its best at all times.
  • Contribute to a positive and inclusive team culture, promoting a culture of respect and empathy among colleagues.

Requirements:

  • Excellent communication and interpersonal skills, with the ability to build strong relationships with customers and colleagues.
  • Ability to work effectively in a fast-paced environment, prioritizing tasks and managing time efficiently.
  • Basic math skills and accuracy when handling cash and card transactions.
  • Flexibility to work a variety of shifts, including evenings and weekends.
  • Ability to lift and move stock, as required.

Benefits:

  • Competitive hourly rate of £11.55.
  • Opportunities for career development and progression within the John Lewis Partnership.
  • Discounts on Waitrose products and services.
  • Access to exclusive Partnership hotels and restaurants.
  • A supportive and inclusive team culture.


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