Industrial Asset Performance Specialist

4 weeks ago


London, Greater London, United Kingdom Samotics B.V. Full time
Unlock the Full Potential of Your Industrial Assets

At Samotics B.V., we're on a mission to revolutionize the way industrial companies maintain and optimize their assets. As a Technical Customer Success Manager, you'll play a crucial role in helping our clients achieve their goals by leveraging our cutting-edge technology and expertise.

Your Key Responsibilities:
  • Support our customers' technical teams in getting the most out of our product, ensuring seamless integration and optimal performance.
  • Collaborate with project leads to establish processes, roles, and responsibilities that maximize the value of our notifications.
  • Develop strong relationships with customers at multiple levels, building endorsement for our product and driving business growth.
  • Work closely with our Leiden-based teams to deliver best-in-class service to our clients, embodying our 'Act instead of react' ethos.
  • Take ownership of direct contact with stakeholders at our customers, planning and preparing site visits to troubleshoot and provide diagnostic support.
What We're Looking For:
  • At least level 3 Apprenticeships (ideally HND or HNC).
  • 5-10 years of experience in maintenance, engineering, or operations of industrial equipment such as electric motors, gearboxes, drives, pumps.
  • UK driving license.
  • Experience in Water and/or Waste Water asset maintenance or operations.
  • Experience and/or certification for Vibration analysis or other condition monitoring techniques.
What We Offer:
  • Statutory annual leave entitlement of 25 days.
  • Training and development opportunities.
  • Flexible working hours.

We believe that diversity and inclusion are crucial to fostering innovation and creativity. We welcome individuals of all backgrounds, genders, and communities to join our team and contribute to our mission of making a lasting positive impact on businesses worldwide.



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