Industrial Asset Performance Specialist

4 weeks ago

London, Greater London, United Kingdom Samotics B.V. Full time
Unlock the Full Potential of Industrial Assets

At Samotics B.V., we're on a mission to revolutionize the way industrial assets are maintained and optimized. As a Technical Customer Success Manager, you'll play a crucial role in helping our customers achieve their goals by leveraging our cutting-edge technology.

Key Responsibilities:
  • Support customers' technical teams in getting the most out of our product, ensuring seamless integration and optimal performance.
  • Collaborate with project leads to establish processes, roles, and responsibilities that maximize the value of our notifications.
  • Develop strong relationships with customers at multiple levels, building endorsement for our product and driving business growth.
  • Work closely with our Leiden-based teams to deliver best-in-class service, embodying our 'Act instead of react' ethos.
  • Take ownership of direct contact with stakeholders, planning and executing site visits to troubleshoot and provide diagnostic support.
  • Setup processes, roles, and responsibilities with project leads to integrate our notifications into daily operations.
  • Inspect, perform root cause analysis, and advise on maintenance interventions for assets' drivetrain components upon notifications.
  • Support customers and framework partners in installation and troubleshooting of our hardware on site.
  • Understand our technology and incident notifications, interpreting the implications of Asset Reliability Specialist's analysis of our data.
  • Manage relationships with customers' maintenance and operations teams, as well as framework partners for installation and asset maintenance.
  • Represent the Samotics brand at all times.
Requirements:
  • At least level 3 Apprenticeships (ideally HND or HNC)
  • 5-10 years experience in maintenance, engineering, or operation of industrial equipment such as electric motors, gearboxes, drives, pumps
  • UK driving licence
  • Experience in Water and/or Waste Water asset maintenance or operations
  • Experience and/or certification for Vibration analysis or other condition monitoring techniques
What We Offer:
  • Statutory annual leave entitlement of 25 days
  • Training and development opportunities
  • Flexible working hours

We believe that diversity and inclusion are crucial to fostering innovation and creativity. We welcome individuals of all backgrounds, genders, and communities to apply.

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