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Team Leader

2 months ago

Boney Hay, United Kingdom DX Network Services Limited Full time
{"title": "Team Leader Opportunity at DX Network Services Limited", "content": "About the Role

We are seeking a highly motivated and experienced Team Leader to join our team at DX Network Services Limited. As a Team Leader, you will be responsible for managing the day-to-day operations of our team, ensuring that all aspects of the operation are completed in a customer-focused, secure, and cost-effective way.

Key Responsibilities
  • Manage the day-to-day running of the team, ensuring all aspects of the operation are completed in a customer-focused, secure, and cost-effective way.
  • Use company systems to create and update deliveries and to locate, track, and trace items.
  • Communicate with all relevant departments and build strong relationships with the Customer call centre.
  • Answer customer queries in a fast and efficient way.
  • Actively promote and encourage a 'can-do' attitude and approach with the team.
  • Work closely with the C&D Manager in the running of the Lifestyle Couriers, ensuring compliances and performances are monitored.
  • Conduct annual performance reviews, improving multi-skill training and productivity.
  • Ensure KPIs are achieved through effective control, monitoring, and review.
  • Implement and maintain Health and Safety and Security Policies.
  • Perform any other duty as reasonably requested by a Senior Manager.
Requirements
  • Previous experience in the mail or distribution industry.
What We Offer
  • Competitive rates of pay.
  • Holidays: 20 days + bank holidays.
  • Pension, Life Assurance, and other additional benefits.
  • Excellent opportunities for career progression.
", "lang_code": "en-US"}