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Health Assessor
2 months ago
We are seeking a skilled Health Assessor to join our team at Canada Life Limited. As a Health Assessor, you will play a critical role in ensuring the accuracy and fairness of our Protection customers' Health Declarations.
Key Responsibilities- Complete Protection customers' Health Declarations in a timely, accurate, and customer-focused manner.
- Follow agreed processes to ensure fair outcomes for customers and compliance with governance requirements.
- Challenge existing processes in a professional, clear, and logical way, and support process improvements that benefit customers.
- Work cohesively with team members to achieve service excellence for Protection customers.
- Prepare and issue standard and non-standard customer terms using provided templates.
- Request medical evidence from customers and third parties, as needed.
- Provide information and undertake tasks in response to customer requests or product/company requirements.
- Manage queries in the team mailbox within 48 hours.
- Investigate and resolve complaints and queries, in line with divisional and regulatory procedures.
- Experience working in a Medical Underwriting Team, making accurate assessments of individual risk from Health Declarations.
- Able to underwrite Health Declarations for multiple Protection product lines.
- Understanding of underwriting manuals and processes.
- Understanding of Protection products requiring underwriting input.
- Maintains underwriting knowledge with industry and market changes.
- Inquisitive and customer-centric approach, with the ability to think outside the norm and challenge existing processes.
- Ability to communicate with all types of customers and contribute to a team delivering service excellence.
- Able to work to deadlines and manage own workload, prioritizing cases when required.
- GR1 or other industry-recognized qualification (desired).
We believe in recognizing and rewarding our people, offering a competitive salary and benefits package that's regularly reviewed. As a Canada Life Limited colleague, you'll receive a competitive salary and comprehensive reward package, including a generous pension and bonus scheme, income protection, private medical insurance, and life assurance. We have a fantastic number of other benefits and support services, as well as regular personal and professional development opportunities.
Our CultureOur culture is unique and incredibly important to us. We care about doing the right thing for our people, customers, and community, and helping others to build better futures. Our blueprint behaviors shape and influence how we work, and are central to the relationships we have with others. We want colleagues to have rewarding careers with us, so we invest in the development of our people, technology, and workplaces.
Diversity and InclusionWe are committed to building an inclusive workplace with a diverse workforce where everyone can feel they belong and achieve their potential, regardless of gender, ethnicity, or any other characteristic. We are proud of the progress we're making in DEI, and we continue to focus on it.
