Vehicle Damage Assessor – Bristol

2 weeks ago


Bristol, Bristol, United Kingdom Direct Line Group Full time
About the Role

We are seeking a skilled Vehicle Damage Assessor to join our team in Bristol. As a key member of our Auto Services business, you will play a crucial role in ensuring the highest level of service for our customers.

Key Responsibilities
  • Work within site guidelines to ensure the efficient workflow of job cards, meeting volume targets and identifying fast-track repairs.
  • Collaborate with the policyholder and Direct Line Group engineering functions to resolve borderline repairable or beyond economical repair cases.
  • Provide service level agreements, ensuring customers are informed about repairs and non-related damage, and agree on amended repair hours with workshop leadership teams and technicians.
  • Ensure compliance with Health and Safety regulations, company health and safety procedures, and standard methodology and lean activities as instructed by business strategy.
Requirements
  • Previous experience in a similar role with knowledge of vehicle repair methods, Thatcham repair methods, Audatex, and ATA qualification.
  • Ability to achieve company and personal targets, ensuring tasks are carried out in compliance with Health and Safety and following Audatex estimates, observing DLGAS ways of working and BS10125 procedures.
What We Offer
  • 9% employer contributed pension
  • 50% off home, motor, and pet insurance, plus free travel insurance and Green Flag breakdown cover
  • Additional optional Health and Dental insurance
  • EV car scheme allowing colleagues to lease a brand new electric or plug-in hybrid car in a tax-efficient way
  • Generous holidays
  • Buy as you earn share scheme
  • Employee discounts and cashback
About Us

Direct Line Group is an equal opportunity employer, committed to making our business an inclusive place to work. We recognize and embrace people who work in different ways, and we're delighted to feature as one of the UK's Top 50 Inclusive Employers.



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