Hotel Hospitality Specialist

6 days ago


Castle Combe, United Kingdom Exclusive Hotels and Venues Full time

Key Responsibilities:

The Night Porter will be responsible for ensuring the hotel and its residents receive exceptional service during the shift.

Key Tasks:

  • Maintaining and enhancing luxury standards at all times.
  • Running and balancing the Night Audit process.
  • Managing the Night bar and Room Service operations.
  • Coordinating emergency evacuations and procedures as per the standards.
  • Providing assistance to guests with queries or questions.
  • Ensuring the security of the property and its guests.
  • Answering switchboard calls.
  • Processing guest check-ins and check-outs.
  • Adhering to all health and safety regulations.
  • Maintaining high standards of cleanliness within the hotel.
  • Reporting any maintenance faults.
  • Demonstrating attention to detail in all aspects of the role.

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