Healthcare Support Specialist
2 days ago
Job Title: Healthcare Support Specialist
We are seeking a skilled and organized Healthcare Support Specialist to join our team at The Whalebridge Practice in Swindon. As a key member of our Clinical Admin Team, you will play a vital role in providing exceptional patient care and administrative support.
About the Role:
This is a full-time position working 37 hours per week, Monday to Friday from 8am to 6pm. You will be required to work shifts within these opening times, with rosters planned at least a month in advance.
Main Responsibilities:
- Provide administrative support to all clinical areas of the company.
- Be the first point of contact for patients and assist them in accessing the services they need.
- Action incoming and outgoing data through electronic transfer, email, SMS messages, or post.
- Administer the recall system for patients with long-term conditions and monitor the uptake of all screening programs.
- Apply clinical coding to patient records as appropriate and update the Open Exeter system.
- Maintain waiting lists of patients for specialist clinics and ensure they receive appropriate appointments.
- Process referrals in accordance with national timelines and liaise with the referral management centre as necessary.
- Action requests for medical reports, including liaison with patients to confirm consent and finance to confirm payment.
- Action Subject Access Requests in line with GDPR legislation.
- Ensure patient confidentiality and comply with the General Data Protection Regulations when processing personal data.
Requirements:
To be successful in this role, you will have:
- A basic education and English Language GCSE at grade C or above or equivalent.
- Excellent keyboard skills and experience of working with Microsoft Office.
- Understanding of patient confidentiality and experience of managing an email account.
- Confidence in speaking to people both in person and on the telephone.
- Flexibility and ability to adapt to change, prioritizing workload and demonstrating a commitment to personal development.
- Experience of working in a team and face-to-face or telephone contact with the public.
Salary: £25,000 - £28,000 per annum (pro rata) depending on experience.
Benefits:
We offer a competitive salary, excellent benefits package, and opportunities for professional growth and development.
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