Customer Liaison Officer

2 weeks ago


Sevenoaks, Kent, United Kingdom FM Conway Full time
Job Description

Are you a customer service professional with a passion for delivering exceptional experiences?

FM Conway is seeking a skilled Customer Liaison Officer to join our in-house Customer Care team. As a key member of our team, you will be responsible for managing and investigating incidents from internal and external customers, responding to enquiries from the general public, and providing support to customers of our electric vehicle services.

Key Responsibilities:

  • Manage and investigate incidents from internal and external customers
  • Respond to enquiries from the general public
  • Provide support to customers of our electric vehicle services
  • Collaborate with internal stakeholders to resolve customer issues
  • Develop and implement process improvements to enhance customer experience

Requirements:

  • Excellent customer service skills
  • Strong communication and problem-solving skills
  • Ability to work in a fast-paced environment
  • Experience in a customer-facing role
  • Knowledge of customer service principles and practices

What We Offer:

  • A competitive salary and benefits package
  • Ongoing training and development opportunities
  • A collaborative and supportive work environment
  • The chance to work with a leading company in the industry


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