Dealership Front Desk Representative

2 days ago


Preston, Lancashire, United Kingdom RecruitmentRevolution Full time
Customer Service Specialist

We're recruiting for a skilled Front of House Receptionist to provide exceptional customer service and manage day-to-day hospitality requirements at our dealership in Carlisle.

About the Job:
  • As a key member of our Centre team, you'll be responsible for providing an exceptional level of customer service, managing day-to-day hospitality requirements, and ensuring the showroom is well presented at all times.
  • You'll greet and welcome customers and visitors into the showroom, provide an exceptional customer experience, and manage day-to-day hospitality requirements.
  • Encourage customers to engage with our products and services in a relaxed environment, handle basic queries on products, and use supporting information to ensure customers feel professionally dealt with.
  • Brief and update sales executives on customer needs, maintain accurate customer records, and attend training and meetings to continuously learn and gain product knowledge.
  • Work closely with the Centre team to ensure seamless handovers of sales opportunities.
Responsibilities:
  • Possess a full UK driving licence.
  • Be eligible to work in the UK.
  • Be flexible to work hours required to carry out the role effectively and travel (to training sessions).
  • Maintain a professional and smart personal appearance.
  • Demonstrate excellent communication skills, both verbally and written.
  • Hold GCSEs in English and Maths (or equivalent).
  • Have good IT and administrative skills.
  • Previous relevant experience within customer services or logistics would be advantageous.
Package:
  • A competitive market salary: £25,000 - £28,000 per annum, plus a comprehensive benefits package that includes a contributory pension/life assurance scheme, Toyota Academy training and ongoing development, opportunity for career progression, a 5-day working week, 30 days' holiday, and more.
  • Train with the Award-Winning Toyota Academy.
  • Enjoy attractive discounts when purchasing new and used cars.
  • Take advantage of our subsidised car leasing scheme.

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