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Airport Operations Manager

1 month ago

Bristol, Bristol, United Kingdom JD Sports Full time

Job Overview:

As a key member of the JD Sports team, you will play a vital role in maintaining and improving customer service standards throughout the store. Your responsibilities will include supervising staff, maintaining shop floor standards, and dealing with managerial processes as instructed by Store Management.

Key Responsibilities:

  • Provide exceptional customer service, addressing complaints and inquiries in a professional manner.
  • Ensure sales staff meet company appearance standards.
  • Monitor and maximize store sales through effective service level management.
  • Utilize in-store devices to offer customers the full product range.
  • Use reports to inform product placement decisions.

Visual Merchandising:

  • Attract and engage customers through effective visual techniques.
  • Maintain sales floor standards and keep stock clean and presentable.

Training & Development:

  • Encourage personal progression and support the induction and training of new starters.
  • Assist in the development of existing staff, ensuring they complete relevant E-Assessments.

Requirements:

  • Retail Supervisor experience is advantageous.
  • Excellent Time Management skills.
  • Strong verbal and written communication skills.
  • IT skills in Microsoft Outlook, Word, and Excel.

JD Sports Benefits:

  • Incremental Holiday Allowance.
  • Discretionary Bonus Scheme.
  • Staff Discount on JD Group and other brands.
  • Personal development opportunities.